Privacy Policy

Last Updated: January 2026

At Gleam Office Solutions ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gleamofficesolutions.com and use our commercial cleaning services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

• First name and last name
• Email address
• Phone number
• Job title and company name
• Business address (for service delivery)
• Payment details (processed securely via third-party providers)

Usage Data

We may also collect information that your browser sends whenever you visit our Service ("Usage Data"). This data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2. How We Use Your Information

We use the collected Personal Data for various purposes, including:

• Service Provision: To schedule, manage, and invoice cleaning services.
• Communication: To communicate with you regarding quotes, appointments, and customer support.
• Security: To verify your identity and maintain the security of our premises and staff.
• Legal Compliance: To comply with our legal obligations, including health and safety regulations.
• Marketing: With your consent, to send you promotional materials regarding our services.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and UK Data Protection Laws, we rely on the following legal bases to process your data:

• Contract: Processing is necessary for the performance of a contract with you (e.g., providing cleaning services).
• Legitimate Interest: We process data for our legitimate business interests, such as maintaining the security of our operations and preventing fraud.
• Consent: Where you have explicitly given consent for us to process your personal data for a specific purpose (e.g., marketing emails).
• Legal Obligation: Where we are required to process data to comply with the law (e.g., health and safety records).

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share data with trusted third parties who assist us in operating our service, conducting our business, or servicing you (e.g., payment processors, CRM software providers).
• Sub-contractors: We may engage sub-contractors to perform cleaning services. We ensure these parties are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with tax or accounting laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request correction of any inaccurate or incomplete data.
• Right to Erasure: The right to request the deletion of your personal data.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data.
• Right to Object: The right to object to our processing of your personal data.
• Right to Data Portability: The right to request that we transfer the data to another organization.

7. Security of Data

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us: